Returns and defects

If the item is defective, damaged, or different from your confirmed order, contact us within 30 days of delivery. We will ask for the order number and clear photos of the item and packaging.

After we verify the problem, we will repair, replace, or refund the affected item as appropriate without charging you for the return.

A product printed from your artwork, text, colours, placement, or other choices is made to your specifications. If it matches the confirmed order and has no defect, it cannot be returned only because you changed your mind.

Small differences between a screen preview and the physical print can happen because screens, fabrics, and print methods reproduce colour differently. A major production error is covered as a defect.

A ready-made product that was not personalized for you may be returned within 14 days of delivery when it is unused, unwashed, and in the same condition received, subject to the exceptions in Egyptian consumer law.

Contact us before sending anything. We will confirm whether the item is eligible and give you the correct return instructions.

Ask to cancel as soon as possible from your order page or by contacting us. Once custom production starts, cancellation may no longer be possible.

Approved refunds are returned using the original payment method when possible. Processing time depends on the payment provider.